Appeals and Complaints

A client may appeal a certification decision , or make a complaint about ICCV or one of its certified clients, by formally notifying the ICCV office in writing. The appeal should contain as much information as possible, describing the original certification decision and the reason/s for the appeal.

ICCV has a detailed policy outlining its complaints and appeals process. In the interest of effective resolution and transparency, all complaints are investigated and recorded.  If you have any questions regarding the ICCV complaints and appeals process, please do not hesitate to contact us to discuss further.

ICCV staff shall pass every complaint and appeal to the General Manager for investigation. Upon completion of the investigation,  ICCV shall contact the original party to notify them of the outcome.

Any complaint about a certified client must be communicated to the client after ICCV has conducted the investigation.

All appeals and complaint notifications, whether they are deemed to require further investigation or not, are recorded internally by ICCV management. Copies of all relevant documentation including notifications, investigations and decisions are attached to the internal record for evidence and audit purposes.

All complaints and appeals are reviewed by either the Complaints Committee or the Appeals Committee.

Please complete the form below so we may look into the matter of concern.